Privacy Policy & Data Security

1. Scope & Commitment

Look, this Privacy Policy explains what Camping in Rishikesh does with your info at campinginrishikesh.org, which we'll call CIR, or just "we" and "us" from here on out. Bookings, Ganga rafting, Mohan Chattibungee jumping, adventure tours around Rishikesh and Uttarakhand, that's our thing.

We don't mess around with your data. Every visitor, guest, and corporate client gets the same treatment under India's Information Technology Act (2000) and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules (2011), plus recognized global privacy principles we actually follow. Thing is, "committed" is cheap. So that looks like in practice: personal info stays encrypted, sensitive data gets handled per the rules above, and we don't sell anything to anyone. No kidding.

2. Information We Collect

When you browse our portal, request a customized price quote, or confirm an online camping reservation, we may collect the following categories of information:

• Identity & Contact Details: full name, mobile number, WhatsApp contact, email, your city, and how many guests.
• Government ID proofs are non negotiable up here. You need to carry your Aadhaar Card, Passport, or Voter ID on you, because Uttarakhand Police and Forest Department checkpoints won't wave you through without seeing one. No kidding, they'll actually turn you around if you show up empty handed. Pack whichever ID you have, but bring the original. A photo on your phone won't cut it.
• Look, we actually need from you before we can put you on the river. Your age matters, and so does roughly how much you weigh. Those two numbers decide which rapids we slot you into and what size PFD we hand you. Heart conditions, asthma, any surgery you've had in the last year, all of it gets factored in too. No nosiness, just safety. Drop the basics and we'll handle the rest.
• Financial & Transaction Details:Advance booking amount, transaction reference ID, and payment status. Please note: CIR does NOT store credit/debit card numbers, CVVs, or Net Banking credentials on our servers. All payments are processed through PCI DSS compliant payment gateways.
• Look, gets logged automatically: your browser type, the OS you're running, your IP address, the URL you came from, and timestamps of when you clicked around. All anonymized through server logs.

3. How We Use Your Information

Your data is processed strictly for legitimate travel booking and operational purposes:

• Camp Booking Confirmation Vouchers pull up with Google Maps navigation coordinates baked right in, plus the campsite manager's contact details sitting there ready to call.
• Coordinating pick-up/drop services, rafting slot registrations with IRF-certified river instructors, and tent allocations.
• We send essential trip updates, weather advisories, packing checklists, and payment receipts through SMS, WhatsApp, and Email. You choose how you want to hear from us.
• Responding promptly to your custom inquiries, group tariff requests, and customer support queries.
• Following the guest reporting rules set by the Uttarakhand Tourism Development Board (UTDB).

4. 256-Bit SSL Encryption & Security

We maintain robust technical, physical, and administrative security measures to protect your personal data from unauthorized access, accidental alteration, disclosure, or loss:

• TLS/SSL encryption, 256 bit, scrambles everything your browser sends to our servers and everything we send back. Nobody in the middle can read it.
• Only booking desk managers can pull up customer booking records. Strict need to know basis.
• Every online payment you make here shoots straight through encrypted banking channels and certified payment gateways. Nothing dodgy in between.

5. Cookie Policy & Web Analytics

Our site uses standard HTTP cookies and local storage tokens. These tools help us remember your session preferences, evaluate website performance, and improve your overall experience.

• Essential Cookies: Necessary for smooth navigation, booking form state preservation, and security header validation.
• **Performance & Analytics:** Anonymized usage stats run through Google Analytics, mostly so we can see which camping guides get love and which ones flop, and so we can shave seconds off the page load when things drag.
• Google AdSense cookies might pop up while you browse, and they're used to show you adventure recommendations that actually fit what you're reading. Manage them or shut them off anytime through your browser settings.

6. Third-Party Service Providers

We may share limited, necessary booking information only with verified adventure partners:

• Look, every campsite has a manager assigned to it, and yours waits in Shivpuri, Mohan Chatti, or Marine Drive, getting your Swiss tents ready and the buffet meals lined up before you even roll in.
• I watched our raft guide clip into the safety line, and you could tell within five minutes that this wasn't his first rodeo on this stretch of river. No kidding, the man knew every rapid by name. Thing is, every crew running whitewater and bungee jumps along this corridor carries proper activity insurance and safety clearance, and that's not paperwork for paperwork's sake. It means certified river guides at the oars and jump masters on the platform who can handle a rescue if things go sideways. You'll want to ask who's on duty before you book. Look, the difference between a chill float and a sketchy afternoon usually comes down to the person steering your raft. Mind you, the certification isn't just a sticker on a helmet either. These instructors log real hours on moving water and at jump heights that would make most folks queasy just watching. Worth checking twice. Simple as that. So when you're sizing up a trip, don't just look at the price tag or how fast the bus gets you from to, because the instructor standing at the bow with the throw bag is the one keeping everyone alive when the current decides to test you.
• Legal Authorities: Government bodies or law enforcement agencies, only when Indian law or a court order strictly demands it.

7. Your Privacy Rights

As a valued guest, you have complete authority over your personal information:

• Want to see what's on file about you under our booking records? Send us a request and we'll pull your personal details.
• Correction: Update or rectify any inaccurate phone numbers, names, or arrival dates.
• Data Deletion: Request permanent erasure of your inquiry data once your camping trip has concluded.
• Opt-Out: Unsubscribe from non-essential promotional communications at any time.

8. Grievance Officer & Inquiries

For any privacy inquiries, data deletion requests, or questions regarding this policy, please reach out to our dedicated Grievance Officer: